Course Description:
Day one: The Importance of Branding
- What is a brand?
- What do leaders expect when they invest in branding?
- Who owns our brand?
- How do brands add value to an organization?
- How to link brand to the organisation’s mission, vision, values and purpose?
- What should a brand include? – differentiation, relevance, trust, emotion
Day Two: Creating an Effective Brand
- 8 key criteria for a branding strategy
- 7 essential elements of a brand’s identity
- Developing brand values and value propositions
- Using customer insights to build the brand
- Creating buyer personas that resonate with customers and potential customers
- Connecting brand to the past, present and future
Day Three: Developing Support for the Brand
- Finding a brand champion from the leadership team
- Characteristics of great brand champions
- Empowering employees as brand ambassadors
- Using celebrities as brand ambassadors
- Developing fans and bloggers as online brand ambassadors
- Proving the brand’s worth to shareholders using the international standard ISO 10668
Day Four: Explaining the Brand
- Developing the branding guidelines
- Creating the brand manual
- Running branding workshops for employees and creative agencies
- Developing a branding communications plan for internal and external audiences
- Running a brand launch event
- Ensuring consistent delivery of multiple launch events
Day Five: Protecting the Brand Over Time
- Monitoring customers’ experiences and perceptions of the brand
- Monitoring opinion formers’ and influencers’ views
- Monitoring what is said in the media
- Knowing when to refresh the brand
- Exercise where participants create and present their own brand
- Action planning to take learning back into the workplace
